April 16, 2021
In compliance with the Government of Ontario provincewide shutdown and stay-at-home order announced April 8, 2021 Crate’s is temporarily closed to the public. During the shutdown Crate’s Sales and Service departments will be open by appointment only. Parts will be available for purchase by phone or email with prepaid curbside pickup or delivery.
To book an appointment, please call or email our office using the contact information at the bottom of this page. Before coming to Crate’s all visitors will be required to complete a Pre-Screening Questionnaire which can be accessed here.
Hours of Operation
In an effort to protect staff, customers and their families from COVID-19 the following measures are in effect at Crate's until May 20, 2021.
- Requiring sales and service appointments to be booked in advance
- Conducting COVID-19 pre-screening for all visitors when booking an appointment
- Enforcing 2-meter physical distancing with staff and visitors
- Requiring staff and visitors to wear a mask at all times while inside Crate’s buildings, as well as outside when 2-meter physical distancing is a challenge
- Limiting the number of customers entering our facility to two persons at a time
- Posting COVID-19 prevention signage throughout our facilities
- Continuing phone and email parts ordering with curbside pickup or delivery only
- Limiting in-person interactions and switching to digital correspondence where possible
- Utilizing digital document signing wherever possible
- Outfitting staff with PPE, including non-surgical masks, safety glasses and gloves
- Providing customers with non-surgical masks and gloves if they do not have their own
- Requiring staff to conduct daily COVID-19 pre-screening before coming to work
- Providing touchless onsite temperature screening for staff and visitors
- Implementing enhanced facility cleaning and sanitation, focusing on high-touch areas
- Sanitizing boats after customer showings and completion of service work
- Providing staff with mandatory COVID-19 hazard awareness training
- Placing acrylic barriers at our reception, service and parts counters
- Providing hand sanitizer throughout our facilities
Sales
- Boat viewing and in-person purchase available by pre-arranged appointment only
- To book an appointment, call 705-327-9741 Ext 29 or email sales@cratesboats.com
Service
- New service bookings, pick-ups and deliveries by appointment only
- To schedule service, call 705-327-9741 Ext 33 or email brad@cratesboats.com
Parts
- Parts quotes and orders by telephone or email only with curbside pick-up
- To order parts, call 705-327-9741 Ext 30 or email andrew@cratesboats.com
Accounting
- Offices are closed to the public
- For accounting inquiries call 705-327-9741 Ext 21 or email laurie@cratesboats.com
Payments
- Payment for all accounts required in advance
- Payments restricted to credit card, e-transfer or wire payment until further notice
- Cash payments will not be accepted
Despite the struggles we all faced in 2020, it turned out to be a fantastic summer for boating and we can’t wait to get back out on the water this spring! We appreciate your patience and understanding as we work through this unprecedented situation.