Crate's is Open

Tuesday May 19, 2020

We are thrilled that the 2020 boating season is finally underway and we thank you for your patience while we work to complete spring deliveries.

If you are planning a visit to Crate's please read:

What to expect when you come to Crate’s for an appointment (PDF)


Hours of Operation





In an effort to protect staff, customers and their families from COVID-19 we are implementing the following measures, effective immediately.

  • Enforcing 2-meter physical distancing with staff, customers and suppliers
  • Limiting the number of customers entering our facility to one person at a time
  • Restricting walk-in traffic
  • Posting COVID-19 prevention signage throughout our facilities
  • Requiring sales and service appointments to be pre-booked
  • Continuing phone and email parts ordering with curbside pickup
  • Limiting in-person interactions and switching to digital correspondence wherever possible
  • Utilizing digital document signing
  • Outfitting staff with non-surgical masks and gloves when required
  • Providing customers with non-surgical masks and gloves when physical distancing not possible
  • Implementing enhanced facility cleaning and sanitation, focusing on high-touch areas
  • Sanitizing boats after completion of service
  • Recommending minimum 48 hour waiting period before using your boat after pickup+
  • Providing staff with mandatory COVID-19 hazard awareness training
  • Placing barriers at our reception, service and parts counters
  • Providing hand sanitizer and gloves to customers picking up their boats
  • Encouraging customers to wear their own non-surgical masks at all times for their protection
  • Implementing touchless pick-up and delivery processes offered by appointment only for sales, service and storage customers – procedural instructions to be emailed in advance

Sales

  • Boat viewing and in-person purchase available by appointment only
  • To book an appointment call 705-327-9741 Ext 29 or email sales@cratesboats.com

Service

  • New service bookings, pick-ups and deliveries by appointment only
  • To schedule service call 705-327-9741 Ext 33 or email brade@cratesboats.com

Parts

  • Parts quotes and orders by telephone or email only with curbside pick-up
  • To order parts call 705-327-9741 Ext 30 or email andrew@cratesboats.com

Accounting

  • Offices are closed to the public
  • For accounting inquiries call 705-327-9741 Ext 21 or email laurie@cratesboats.com

Payments

  • Payment for all accounts required in advance
  • Payments restricted to credit card, e-transfer or wire payment until further notice
  • Cash payments will not be accepted



We appreciate your patience and understanding as we work through this unprecedented situation. We value your business and are working hard to minimize delays in getting your boat delivered while ensuring staff and customers remain safe and healthy!

 
SALES
 
Chris Meyer Sales Consultant Cell: 705-716-2012 Email Chris
Rich Groom Sales Consultant Cell: 705-896-0191 Email Rich
Bill Bowman Sales Consultant Cell: 705-345-7998 Email Bill
Brian Brinks Sales Consultant Cell: 905-252-9102 Email Brian
Peter Wilson Sales Consultant Cell: 705-241-7923 Email Peter
Richard Crowder Sales Consultant Cell: 705-330-9400 Email Richard
Meaghan McDonald Business Manager Cell: 705-220-7749 Email Meaghan
 
PARTS & SERVICE
 
Mark Meeks Service Manager 705-327-9741 Ext. 31 Email Mark
Brad Griffin Asst Service Manager 705-327-9741 Ext. 33 Email Brad
Andrew McCutcheon Parts & Warranty Manager 705-327-9741 Ext. 30 Email Andrew
 
ADMINISTRATION
 
Laurie McCauley Controller 705-327-9741 Ext. 21 Email Laurie
Dan Crate Sales Manager 705-327-9741 Ext. 24 Email Dan
Jason Crate General Manager 705-327-9741 Ext. 23 Email Jason