We just purchased a boat from Crate's and we could not be happier with the service we received. Brian, our salesman, explained the process and kept us informed throughout. The service team was very informative and knowledgeable as well. I would highly recommend this team to anyone in the market.

Jennifer S.

Professional team with excellent communication. This builds trust. Recommended.

Robert B.

Awesome customer service! Vast selection and extremely informative sales-staff for my potential marine purchase. I had the pleasure of speaking with Bill who was patient and explained to me the in's and out's of logistics for the class of boats I was inquiring about. I will definitely be doing business with Bill at Crates and would absolutely refer any of my friends and family as well.

Roman V.

The entire team at Crates Country Boats excells at service. From the owners to the sales, service, tech crews.When you want to have a genuine great customer experience they rank #1. They make you feel like a part of their family, no matter what size boat you buy. We bought our boat over 9 years ago and the service and attention has not diminished. Having dealt with many sales people in my lifetime they should be teaching sales and service to other businesses. We still love our boat! Thanks Crates Orillia, you all are the Best!

Mark S

Was a first time boat owner and was fortunate to have Crate's recommended to me. Well known industry leader in boats; absolutely ACE in customer service, reliability, products, expertise. Even though I was intimidated by the lack of knowledge I had, Peter Wilson's expertise, patience and genuine concern in answering and providing important facts made me feel more than confident with my first boat. Was a privilege to deal with the owner of Crate's, Peter, Brad in service. The entire team made this purchase free of worries. Thank you for making this a great purchase for my family!!

Carol U.

We just traded our boat in and bought a beautiful Regal. Our sales person Chris Meyer -- if you ever go to look at boats at Crates make sure you ask to speak with Chris, he was absolutely amazing. This is our 6th boat from different Marinas but we have never had the service from anybody like we received from Chris. Helpful, caring and extremely knowledgeable. Thanks so much Crates but especially Chris. You made our experience amazing. Will definitely be sending our boat friends to see him. Cindy & Mike

Cindy M.

Best service and staff on Simcoe ! I have purchased three new boats from them. Would not deal anywhere else.

Brad W

Very trustworthy dealer. Have known Jason Crate for 30 years. Always fair and honest.

Pablo C.

I cannot express how pleased we are with the service at Crates. Their attention to detail, accountability for their work and up front honest feedback is so appreciated and why we drive over an hour to bring it here.

Kim G.

We could not be happier with our new boat! The team at Crate's went above and beyond, not just while we were buying the boat but through the entire summer!
Thanks again!

Steph & Colt C.

Very knowledgeable and always do a great job when dealing with my vessel.

Scott D

Good people.

Dave T.

Family owned for decades. Honest dealer. High end boats. Professional. Have a few locations

Mike O.

Absolutely wonderful for all your needs!

Kath K.

Thanks Brad, for the amazing service and professionalism!

Nunzio P.

Incredible service from everyone...especially Peter our broker. We've been in the boat buying game for many years and he now tops the list by far. Class act all the way.

Pat & Celine S

I'm writing to update our original review and it is nothing but 5 stars for Crates Lake Country Boats!! We now have the full 2025 boating season behind us and can attest that the whole team at Crates is top notch. Our boat was stored for winter 2024/25 and getting it out of their storage was seamless in the Spring. They took care of us right away with a couple of maintenance issues and the boat ran perfectly all summer. Turning it back in to be winterized and stored was again incredibly easy and they worked with us on a convenient date. Brian Brinks (BEST sales and support ever!) is always so welcoming and friendly when we pop in too! Thank you to Brian, Mark, Brad and the entire staff at Crates. You take the stress out of boating!

Laurie S.

We purchased a new Regal from Crates this past summer. We ordered the boat through Jason and we could not have been happier with the whole experience. Nothing was missed and we got exactly what we wanted and ordered. Jason was extremely knowledgeable about the different models and features available. Everyone we dealt with along the way was knowledgeable and friendly. We have since been back for service and the service team is also fantastic. They really go above and beyond here. We absolutely love our boat and would recommend Crates to anyone considering buying a boat. Thank you to the whole team at Crates!

Danielle L.

Coming all the way from Quebec City and the service was worth the run! The best team ever.

Rachel G.

Service provided by Mark and the service team has been excellent. Had my boat in several times over the past few years for service and maintenance work. Work is always completed to satisfaction, boat returned clean, invoices are detailed and complete. Would not hesitate to recommend them.

Gord C