Professional team with excellent communication. This builds trust. Recommended.

Robert B.

Service provided by Mark and the service team has been excellent. Had my boat in several times over the past few years for service and maintenance work. Work is always completed to satisfaction, boat returned clean, invoices are detailed and complete. Would not hesitate to recommend them.

Gord C

We just traded our boat in and bought a beautiful Regal. Our sales person Chris Meyer -- if you ever go to look at boats at Crates make sure you ask to speak with Chris, he was absolutely amazing. This is our 6th boat from different Marinas but we have never had the service from anybody like we received from Chris. Helpful, caring and extremely knowledgeable. Thanks so much Crates but especially Chris. You made our experience amazing. Will definitely be sending our boat friends to see him. Cindy & Mike

Cindy M.

I cannot express how pleased we are with the service at Crates. Their attention to detail, accountability for their work and up front honest feedback is so appreciated and why we drive over an hour to bring it here.

Kim G.

Had an excellent experience with Rich Grooms buying a new boat. He went above and beyond and still to this day is there to help if you need anything. Mark and Brad lead a great service team and can't say enough great things about this amazing family run business.

C.M.

Brad is the man to take care of you. Andrew is the specialist. The whole team is remarkable. The timeframe to do the engine rebuild is acceptable.

Eric P

We purchased a new Regal from Crates this past summer. We ordered the boat through Jason and we could not have been happier with the whole experience. Nothing was missed and we got exactly what we wanted and ordered. Jason was extremely knowledgeable about the different models and features available. Everyone we dealt with along the way was knowledgeable and friendly. We have since been back for service and the service team is also fantastic. They really go above and beyond here. We absolutely love our boat and would recommend Crates to anyone considering buying a boat. Thank you to the whole team at Crates!

Danielle L.

I have purchased a boat 5 years ago from Crate's so I have met Brian. He is an amazing guy! Very friendly, co-operative and very well experienced. Last week, I sold my boat but absolutely I will keep our friendship with Brian. If you buy a boat from Crate's you would have good friends, there. This is their philosophy. They always do their best to make the customers happy. Thanks to all.

Senol S

Thanks a lot for Richs serivces. We bought two boats from here,services were awesome.My brother Tony chen and I highly recommended that. We really enjoy the marquis right now on the water.

Linze

Was a first time boat owner and was fortunate to have Crate's recommended to me. Well known industry leader in boats; absolutely ACE in customer service, reliability, products, expertise. Even though I was intimidated by the lack of knowledge I had, Peter Wilson's expertise, patience and genuine concern in answering and providing important facts made me feel more than confident with my first boat. Was a privilege to deal with the owner of Crate's, Peter, Brad in service. The entire team made this purchase free of worries. Thank you for making this a great purchase for my family!!

Carol U.

We just purchased a boat from Crate's and we could not be happier with the service we received. Brian, our salesman, explained the process and kept us informed throughout. The service team was very informative and knowledgeable as well. I would highly recommend this team to anyone in the market.

Jennifer S.

Excellent service! Very experienced and knowledgeable. Took the time to explain everything I needed to know. Highly recommended. Wouldn't buy a boat anywhere else.

Bobby J.

Incredible service from everyone...especially Peter our broker. We've been in the boat buying game for many years and he now tops the list by far. Class act all the way.

Pat & Celine S

Very trustworthy dealer. Have known Jason Crate for 30 years. Always fair and honest.

Pablo C.

Awesome Staff a Fixture in the Lake Simcoe Boating area for years..Down to earth Professional Courteous .Highly Recommended

Alan W.

This is our 4th boat, but this is our first yacht and our first purchase from Crate's in Orillia. We were a bit nervous moving into such a big boat, but Brian Brinks spent a LOT of time with us going through the unfamiliar systems on the boat followed by (much needed) docking and handling lessons. He was always available to answer our questions. We have been LOVING our new Cruisers Yacht!

Kim & John W.

I'm writing to update our original review and it is nothing but 5 stars for Crates Lake Country Boats!! We now have the full 2025 boating season behind us and can attest that the whole team at Crates is top notch. Our boat was stored for winter 2024/25 and getting it out of their storage was seamless in the Spring. They took care of us right away with a couple of maintenance issues and the boat ran perfectly all summer. Turning it back in to be winterized and stored was again incredibly easy and they worked with us on a convenient date. Brian Brinks (BEST sales and support ever!) is always so welcoming and friendly when we pop in too! Thank you to Brian, Mark, Brad and the entire staff at Crates. You take the stress out of boating!

Laurie S.

Awesome customer service! Vast selection and extremely informative sales-staff for my potential marine purchase. I had the pleasure of speaking with Bill who was patient and explained to me the in's and out's of logistics for the class of boats I was inquiring about. I will definitely be doing business with Bill at Crates and would absolutely refer any of my friends and family as well.

Roman V.

I've been in to Crate's Orillia a couple times to get parts. Andrew is very helpful and can get parts delivered for pick up really quickly. I highly recommend them.

Joel B.

Thanks Brad, for the amazing service and professionalism!

Nunzio P.