Professional team with excellent communication. This builds trust. Recommended.

Robert B.

Amazing !!!! This process of looking for the right boat has been very time consuming and stressful... Until Crates and Rich Groom showed me the boat I have been searching for ! Good show! Thank you

Mike & Sheena

Thanks a lot for Richs serivces. We bought two boats from here,services were awesome.My brother Tony chen and I highly recommended that. We really enjoy the marquis right now on the water.

Linze

Excellent service! Very experienced and knowledgeable. Took the time to explain everything I needed to know. Highly recommended. Wouldn't buy a boat anywhere else.

Bobby J.

Brad is the man to take care of you. Andrew is the specialist. The whole team is remarkable. The timeframe to do the engine rebuild is acceptable.

Eric P

We've been working with Crates for years, from our first boat to our current one, and they've been a pleasure to deal with. Al has transported our boats between Oakville and Muskoka for years, and it's always great seeing him. He works with our boat like it's his own. Also big thank you to Brad, Mark, Kevin, and the rest of the team for your work. Most recently, Mark helped arrange a last-minute service call just before the long weekend when we had some mechanical issues in Muskoka, and it was a huge help. Thank you, Al and Jeff, for your fast work! They've definitely helped make boat ownership easier, handling our maintenance and winterizing so we can spend more time on the water. We couldn't recommend them more.

Cole R.

Incredible service from everyone...especially Peter our broker. We've been in the boat buying game for many years and he now tops the list by far. Class act all the way.

Pat & Celine S

Very knowledgeable and always do a great job when dealing with my vessel.

Scott D

Best service and staff on Simcoe ! I have purchased three new boats from them. Would not deal anywhere else.

Brad W

Coming all the way from Quebec City and the service was worth the run! The best team ever.

Rachel G.

We purchased a new Regal from Crates this past summer. We ordered the boat through Jason and we could not have been happier with the whole experience. Nothing was missed and we got exactly what we wanted and ordered. Jason was extremely knowledgeable about the different models and features available. Everyone we dealt with along the way was knowledgeable and friendly. We have since been back for service and the service team is also fantastic. They really go above and beyond here. We absolutely love our boat and would recommend Crates to anyone considering buying a boat. Thank you to the whole team at Crates!

Danielle L.

Thanks Brad, for the amazing service and professionalism!

Nunzio P.

Absolutely wonderful for all your needs!

Kath K.

Thank you again Crate's Lake Country Boats and staff for a awesome pleasure to deal with.

Albert R.

He spent over an hour going over different models of boats with us with no guarantee at that time...of us making a purchase. Regal (boat manufacturer) products appear to be well built, well appointed, higher end pieces, and the prices reflect that. Chris even steered us away from a boat he knew "could be problematic". Came away with a new 2022 Regal LS2, thanks to Chris, our salesperson for helping make a great deal for us, and Meaghan in the business office for her work as well. We really appreciate the excellent help and broad knowledge, and patience of their staff. ***I would HIGHLY recommend Crate’s (Family) Lake Country Boats for all your boating needs.*** These guys are FANTASTIC to work with.

Bradford S

I'm writing to update our original review and it is nothing but 5 stars for Crates Lake Country Boats!! We now have the full 2025 boating season behind us and can attest that the whole team at Crates is top notch. Our boat was stored for winter 2024/25 and getting it out of their storage was seamless in the Spring. They took care of us right away with a couple of maintenance issues and the boat ran perfectly all summer. Turning it back in to be winterized and stored was again incredibly easy and they worked with us on a convenient date. Brian Brinks (BEST sales and support ever!) is always so welcoming and friendly when we pop in too! Thank you to Brian, Mark, Brad and the entire staff at Crates. You take the stress out of boating!

Laurie S.

Awesome Staff a Fixture in the Lake Simcoe Boating area for years..Down to earth Professional Courteous .Highly Recommended

Alan W.

I've been in to Crate's Orillia a couple times to get parts. Andrew is very helpful and can get parts delivered for pick up really quickly. I highly recommend them.

Joel B.

Absolutely phenomenal to deal with!!!!

Randy (RAAPT)

It’s always been a pleasure dealing with Crates. Honest sales people and they work hard to take care of you for service after as well.

Robert W