Incredible service from everyone...especially Peter our broker. We've been in the boat buying game for many years and he now tops the list by far. Class act all the way.

Pat & Celine S

We could not be happier with our new boat! The team at Crate's went above and beyond, not just while we were buying the boat but through the entire summer!
Thanks again!

Steph & Colt C.

Service provided by Mark and the service team has been excellent. Had my boat in several times over the past few years for service and maintenance work. Work is always completed to satisfaction, boat returned clean, invoices are detailed and complete. Would not hesitate to recommend them.

Gord C

I'm writing to update our original review and it is nothing but 5 stars for Crates Lake Country Boats!! We now have the full 2025 boating season behind us and can attest that the whole team at Crates is top notch. Our boat was stored for winter 2024/25 and getting it out of their storage was seamless in the Spring. They took care of us right away with a couple of maintenance issues and the boat ran perfectly all summer. Turning it back in to be winterized and stored was again incredibly easy and they worked with us on a convenient date. Brian Brinks (BEST sales and support ever!) is always so welcoming and friendly when we pop in too! Thank you to Brian, Mark, Brad and the entire staff at Crates. You take the stress out of boating!

Laurie S.

The entire team at Crates Country Boats excells at service. From the owners to the sales, service, tech crews.When you want to have a genuine great customer experience they rank #1. They make you feel like a part of their family, no matter what size boat you buy. We bought our boat over 9 years ago and the service and attention has not diminished. Having dealt with many sales people in my lifetime they should be teaching sales and service to other businesses. We still love our boat! Thanks Crates Orillia, you all are the Best!

Mark S

Thanks a lot for Richs serivces. We bought two boats from here,services were awesome.My brother Tony chen and I highly recommended that. We really enjoy the marquis right now on the water.

Linze

Was a first time boat owner and was fortunate to have Crate's recommended to me. Well known industry leader in boats; absolutely ACE in customer service, reliability, products, expertise. Even though I was intimidated by the lack of knowledge I had, Peter Wilson's expertise, patience and genuine concern in answering and providing important facts made me feel more than confident with my first boat. Was a privilege to deal with the owner of Crate's, Peter, Brad in service. The entire team made this purchase free of worries. Thank you for making this a great purchase for my family!!

Carol U.

Family owned for decades. Honest dealer. High end boats. Professional. Have a few locations

Mike O.

I don't often write reviews, but in this case I think it's well deserved. After purchasing my boat, I discovered an issue that raised some concerns. Rather than ignoring the situation or making excuses, the team at Crate's listened, took my concerns seriously, communicated openly throughout the process, and resolved the issue quickly and professionally. They went above and beyond to ensure the repairs were completed properly and kept me informed every step of the way. It's easy to judge a business when everything goes smoothly, but a company's true character is shown by how they respond when things don't go as planned. In my experience, Crate's went the extra mile to make sure I was completely satisfied and confident in both my purchase and the service they provide. A sincere thank you to Jason Crate, Brian Brinks, and the entire service and parts teams for your professionalism, transparency, and commitment to making things right. That level of customer care is truly appreciated, and it's why I wouldn't hesitate to recommend Crate's to anyone looking to purchase or service a boat.

Andrew K.

We just traded our boat in and bought a beautiful Regal. Our sales person Chris Meyer -- if you ever go to look at boats at Crates make sure you ask to speak with Chris, he was absolutely amazing. This is our 6th boat from different Marinas but we have never had the service from anybody like we received from Chris. Helpful, caring and extremely knowledgeable. Thanks so much Crates but especially Chris. You made our experience amazing. Will definitely be sending our boat friends to see him. Cindy & Mike

Cindy M.

Excellent service! Very experienced and knowledgeable. Took the time to explain everything I needed to know. Highly recommended. Wouldn't buy a boat anywhere else.

Bobby J.

Thank you again Crate's Lake Country Boats and staff for a awesome pleasure to deal with.

Albert R.

Had an excellent experience with Rich Grooms buying a new boat. He went above and beyond and still to this day is there to help if you need anything. Mark and Brad lead a great service team and can't say enough great things about this amazing family run business.

C.M.

Awesome customer service! Vast selection and extremely informative sales-staff for my potential marine purchase. I had the pleasure of speaking with Bill who was patient and explained to me the in's and out's of logistics for the class of boats I was inquiring about. I will definitely be doing business with Bill at Crates and would absolutely refer any of my friends and family as well.

Roman V.

Best service and staff on Simcoe ! I have purchased three new boats from them. Would not deal anywhere else.

Brad W

Coming all the way from Quebec City and the service was worth the run! The best team ever.

Rachel G.

We just purchased a boat from Crate's and we could not be happier with the service we received. Brian, our salesman, explained the process and kept us informed throughout. The service team was very informative and knowledgeable as well. I would highly recommend this team to anyone in the market.

Jennifer S.

Good people.

Dave T.

Awesome staff, very friendly and knowledgeable. They have been servicing our boat for over ten years.

Joseph F.

Awesome Staff a Fixture in the Lake Simcoe Boating area for years..Down to earth Professional Courteous .Highly Recommended

Alan W.