Excellent service! Very experienced and knowledgeable. Took the time to explain everything I needed to know. Highly recommended. Wouldn't buy a boat anywhere else.

Bobby J.

Amazing !!!! This process of looking for the right boat has been very time consuming and stressful... Until Crates and Rich Groom showed me the boat I have been searching for ! Good show! Thank you

Mike & Sheena

It’s always been a pleasure dealing with Crates. Honest sales people and they work hard to take care of you for service after as well.

Robert W

The entire team at Crates Country Boats excells at service. From the owners to the sales, service, tech crews.When you want to have a genuine great customer experience they rank #1. They make you feel like a part of their family, no matter what size boat you buy. We bought our boat over 9 years ago and the service and attention has not diminished. Having dealt with many sales people in my lifetime they should be teaching sales and service to other businesses. We still love our boat! Thanks Crates Orillia, you all are the Best!

Mark S

Awesome staff, very friendly and knowledgeable. They have been servicing our boat for over ten years.

Joseph F.

Thank you again Crate's Lake Country Boats and staff for a awesome pleasure to deal with.

Albert R.

We've been working with Crates for years, from our first boat to our current one, and they've been a pleasure to deal with. Al has transported our boats between Oakville and Muskoka for years, and it's always great seeing him. He works with our boat like it's his own. Also big thank you to Brad, Mark, Kevin, and the rest of the team for your work. Most recently, Mark helped arrange a last-minute service call just before the long weekend when we had some mechanical issues in Muskoka, and it was a huge help. Thank you, Al and Jeff, for your fast work! They've definitely helped make boat ownership easier, handling our maintenance and winterizing so we can spend more time on the water. We couldn't recommend them more.

Cole R.

Best service and staff on Simcoe ! I have purchased three new boats from them. Would not deal anywhere else.

Brad W

I don't often write reviews, but in this case I think it's well deserved. After purchasing my boat, I discovered an issue that raised some concerns. Rather than ignoring the situation or making excuses, the team at Crate's listened, took my concerns seriously, communicated openly throughout the process, and resolved the issue quickly and professionally. They went above and beyond to ensure the repairs were completed properly and kept me informed every step of the way. It's easy to judge a business when everything goes smoothly, but a company's true character is shown by how they respond when things don't go as planned. In my experience, Crate's went the extra mile to make sure I was completely satisfied and confident in both my purchase and the service they provide. A sincere thank you to Jason Crate, Brian Brinks, and the entire service and parts teams for your professionalism, transparency, and commitment to making things right. That level of customer care is truly appreciated, and it's why I wouldn't hesitate to recommend Crate's to anyone looking to purchase or service a boat.

Andrew K.

We just purchased a boat from Crate's and we could not be happier with the service we received. Brian, our salesman, explained the process and kept us informed throughout. The service team was very informative and knowledgeable as well. I would highly recommend this team to anyone in the market.

Jennifer S.

Thanks Brad, for the amazing service and professionalism!

Nunzio P.

Crate's Lake Country Boats came highly recommended to us by our clients, and we could not be more pleased and impressed with their boats and more importantly, their customer service. We have been clients of Dan Crate and team for over a decade now and are currently enjoying our 3rd boat from this incredible dealer. They know how to treat their clients with the utmost care. Our loyalty runs deep and we won't recommend anyone else!

Dana W.

Awesome customer service! Vast selection and extremely informative sales-staff for my potential marine purchase. I had the pleasure of speaking with Bill who was patient and explained to me the in's and out's of logistics for the class of boats I was inquiring about. I will definitely be doing business with Bill at Crates and would absolutely refer any of my friends and family as well.

Roman V.

Very trustworthy dealer. Have known Jason Crate for 30 years. Always fair and honest.

Pablo C.

They go out of their way to get what you need, especially boat parts for my yacht.

Claude M.

Coming all the way from Quebec City and the service was worth the run! The best team ever.

Rachel G.

Good people.

Dave T.

I've been in to Crate's Orillia a couple times to get parts. Andrew is very helpful and can get parts delivered for pick up really quickly. I highly recommend them.

Joel B.

Thanks a lot for Richs serivces. We bought two boats from here,services were awesome.My brother Tony chen and I highly recommended that. We really enjoy the marquis right now on the water.

Linze

I cannot express how pleased we are with the service at Crates. Their attention to detail, accountability for their work and up front honest feedback is so appreciated and why we drive over an hour to bring it here.

Kim G.